After a competitive RFP, the City has launched Enforce Pro and Process Pro, with Permit Pro coming soon.
The City of Sedona has selected Park Loyalty for parking enforcement, citation management and permitting following a competitive RFP process. Enforce Pro and Process Pro are now live. Permit Pro will follow, bringing all three functions together in one system.
Why Is Parking Such a Balancing Act in Sedona?
Sedona’s red rock landscapes, arts community and natural beauty draw visitors from around the world all year. That steady demand lands on a limited supply of parking, much of it in busy areas close to the City’s residential neighborhoods. The City needed a way to keep spaces available for visitors while protecting access for residents and local businesses.
From the First Ticket to Final Resolution, Now on One Platform
With Enforce Pro, officers can see right away whether a vehicle is paid, permitted or in violation, with license plate recognition support. Citations issued in the field flow directly into Process Pro. Process Pro handles the full citation process from issuance through resolution, including notices, payments and appeals. Because both products run on the same platform, City staff work from a single record for each citation instead of reconciling separate systems.
Next Up: Simpler Permits for Residents and Short-Term Rentals
Permit Pro will move Sedona’s residential, guest and short-term rental permits online. Residents will be able to apply for and renew permits without a trip to City Hall. Permits are tied to license plates, so officers can check them in the field with the same tool they use for enforcement.
Sedona joins Park Loyalty’s growing presence across the Southwest.
After a competitive RFP, Pinellas County, Florida, has launched Enforce Pro and Process Pro to manage parking enforcement across its county parks.
Pinellas County, Florida, has deployed Park Loyalty’s Enforce Pro and Process Pro to handle parking enforcement and citation management across its county parks. The County selected Park Loyalty through a competitive request for proposals (RFP).
From the Honor System to a Highly Connected, Modernized Parking Program
Pinellas County Parks and Conservation Resources began charging for parking in 2004 with an honor system at boat ramps and beaches. Since then, the program has added pay stations, cashless payment options and license plate recognition. Today, paid parking extends throughout the County’s park system, from smaller boat ramps to large beach parks such as Fort De Soto.
How are County Parking Operations Different?
County parking programs work differently from most city programs. Instead of a single downtown district, a county often manages many separate sites, each with its own rates, hours, rules and visitor patterns. Usually one team is responsible for all of them.
Enforce Pro gives Pinellas County officers one enforcement tool to use at every location. Process Pro manages what happens after a citation is issued, including payments, disputes, notices and collections. An integration with Kaizen, the County’s permit system, lets officers verify permits in the field without staff re-entering permit data between systems.
With full citation management from initial enforcement to citation resolution handled on one platform, the County can apply a consistent process at every location and get a clearer picture of activity at each site.
Continued Growth in Florida
Pinellas County is the latest Florida county to choose Park Loyalty. From beaches and boat ramps to large city downtowns and everything in between, Park Loyalty continues to expand its reach across Florida.
https://parkloyalty.com/wp-content/uploads/2026/10/iStock-482807107-1.jpg14092128Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-10-29 09:52:012026-10-29 09:53:33Pinellas County Selects Park Loyalty to Manage Parking Enforcement
Jacksonville launches Park Loyalty’s Enforce Pro and Process Pro solutions to support an integrated, modern approach to parking enforcement and citation management.
Jacksonville, Florida, has launched Park Loyalty’s Enforce Pro and Process Pro solutions, bringing parking enforcement and citation processing together within an integrated technology platform. The launch adds Florida’s largest city to Park Loyalty’s growing customer base across the state and demonstrates the platform’s ability to support the scale and operational complexity of a Tier 1 municipality.
Ahead of go-live, the Park Loyalty team transferred approximately 1.4 million data records into the new system in just 24 hours, helping ensure Jacksonville entered launch with its existing program data in place and ready to support ongoing operations.
“As Jacksonville continues to grow, we are focused on modernizing our parking operations to better serve our community. Our partnership with Park Loyalty represents an important step forward in these efforts. Park Loyalty has helped us bring several critical functions together into one integrated platform, providing our team with more efficient tools, better integration across systems, and a more streamlined approach to parking enforcement and citation management. These improvements allow us to spend less time on administrative processes and more time delivering responsive, effective service to the public.” said Peter Sherwill, Chief Public Parking Officer, City of Jacksonville.
Connecting Jacksonville’s Parking Operations
At the center of the implementation is the Park Loyalty system, serving as the system of intelligence connecting Jacksonville’s parking data, workflows and supporting technologies.
ParkMobile payment data connects directly with Park Loyalty, while parking payments also flow into the City’s point-of-sale and general ledger systems. These integrations help keep enforcement and financial information aligned while reducing duplicate data entry and delays between systems.
Enforce Pro and Process Pro
Enforce Pro supports frontline parking enforcement, giving officers mobile tools for citation issuance, access to real-time parking and payment information, evidence capture and other enforcement workflows.
Process Pro manages the citation lifecycle after issuance, supporting functions including citation processing, payments, customer service, notices and other back-office workflows.
Together, the solutions provide Jacksonville with a connected foundation for managing enforcement activity from the field through final citation processing.
Park Loyalty thanks Peter Sherwill and the City of Jacksonville team for their partnership throughout the implementation and successful launch.
https://parkloyalty.com/wp-content/uploads/2026/10/iStock-536312079.jpg14142121Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-10-14 10:35:122026-10-14 10:35:12Florida’s Largest City Goes Live with Park Loyalty
Park Loyalty’s parking management platform provides a connected approach to permitting, enforcement, and citation processing.
The Town of Wells, Maine is live with Park Loyalty’s Enforce Pro, Process Pro, and Permit Pro solutions, providing a modern, connected parking management platform designed around the community’s unique operational needs.
While the entire platform supports enforcement, citation processing, and permit management, one of the most distinctive aspects of the deployment is Wells’ highly customized permit program. The Town manages a multi-use permit structure that supports beach access, transfer station operations, and parking for mooring holders, all within a system designed to balance resident access with the demands of a busy seasonal tourism destination.
Permit eligibility is tailored to local policies, including validation based on parcel ownership and physical residency, helping ensure the appropriate level of access for residents, taxpayers, and other eligible users. Additional permit types, including veteran eligibility, reinforce the Town’s commitment to balancing community needs with a parking program that delivers clear expectations and consistent enforcement to contribute to a positive customer experience.
The implementation was approached as a collaborative effort focused on supporting existing business processes rather than requiring the Town to adapt. By configuring the platform around Wells’ operational requirements, the project delivered a solution that reflects how the Town already manages its parking program while providing the flexibility to support future growth.
With Enforce Pro, Process Pro, and Permit Pro now working together as a unified parking management platform, Town staff have a connected platform for managing permits, enforcement activities, and citation processing through a single solution.
Park Loyalty is proud to partner with the Town of Wells and looks forward to supporting its parking operation as the community’s needs continue to evolve in the years ahead.
From digital permitting to enforcement and citation processing, Pensacola is putting more of the Park Loyalty platform to work across its parking operation.
Park Loyalty has expanded its partnership with the City of Pensacola, Florida, following the successful rollout of Enforce Pro and Process Pro across the City’s parking operation.
Pensacola first introduced Park Loyalty’s Permit Pro digital permitting platform, and that initial deployment has since grown into a broader partnership. With Enforce Pro and Process Pro now live, the City is bringing digital permitting, parking enforcement and citation processing together through the Park Loyalty platform.
The expanded deployment gives Pensacola a more connected approach to managing its parking program. Enforcement activity, citation data, permit information and payment workflows can work together across the same technology ecosystem, helping information move more efficiently across day-to-day operations.
The rollout will also soon introduce a new integration with Arrive’s Express Pay, along with Park Loyalty’s Self-Service Payment Plans module. These additions give motorists more flexible options for making parking-related payments and resolving outstanding citation balances.
As Park Loyalty takes on a larger role within Pensacola’s parking technology environment, the platform is becoming more than a system for managing individual transactions. By connecting workflows, operational data and intelligent applications, Park Loyalty is helping create a broader system of intelligence across the City’s parking program.
The Pensacola expansion also marks another step in Park Loyalty’s continued growth across Florida. One of the nation’s oldest settled cities, Pensacola is known for its rich history, military heritage and connection to Naval Air Station Pensacola and the U.S. Navy Blue Angels.
Park Loyalty thanks the City of Pensacola for its continued trust, collaboration and partnership.
https://parkloyalty.com/wp-content/uploads/2026/09/iStock-1583950529.jpg14991999Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-10-01 08:37:192026-10-01 12:43:23City of Pensacola Expands Park Loyalty Partnership with Enforce Pro and Process Pro
A look at the new innovations, interactive experiences and hands-on demonstrations Park Loyalty is bringing to Booth 403 at IPMI 2026.
The countdown to the IPMI Conference & Expo is on, and Park Loyalty is looking forward to exhibiting. This year’s event is especially meaningful as IPMI heads to Milwaukee, Wisconsin, home to Park Loyalty’s headquarters and many members of the team.
While the company has maintained a presence at IPMI for years, this year marks the first opportunity for Park Loyalty to showcase its growing platform through a dedicated exhibit experience. As the platform has expanded across enforcement, citation management, permits, payments and customer engagement, the ability to demonstrate real-world workflows has become just as important as talking about them.
Visitors to Booth 403 will have the opportunity to explore hands-on demonstrations across the Park Loyalty ecosystem, including enforcement, citation management, permits, payments and customer engagement.
Some of the newest additions to the platform include:
Shotgun™ – A parking operations copilot built using generative and agentic AI. Designed specifically for parking professionals, Shotgun helps users find information, access knowledge, answer questions, complete configurations and get more done with fewer clicks.
Native iOS Support for Enforce Pro® – Bringing Park Loyalty’s enforcement platform to iPhone while providing additional enforcement device flexibility. The new application also introduces a refreshed user experience while maintaining the functionality customers rely on every day.
Motorist App – A new mobile experience that allows motorists to manage permits, pay citations, submit appeals and stay connected to their parking program from a single application.
Clover Integration – Expanding in-person payment options through an integration with the Clover point-of-sale platform, helping to provide better support customers who prefer walk-up or face-to-face service.
Attendees will also have the opportunity to participate in Park Loyalty’s interactive “Write Your Own Ticket” raffle. Visitors can issue a parking (raffle) ticket using a live enforcement device for a chance to win one of two YETI coolers while experiencing the enforcement workflow firsthand.
In keeping with the company’s belief that you never really know a product until you try it, Booth 403 has been designed to be as hands-on and interactive as possible. Visitors will have the opportunity to explore real devices, real workflows and real-world parking scenarios rather than simply viewing static displays.
Whether you’re exploring new enforcement technology, modernizing existing processes or simply curious about what’s new in parking, we invite you to stop by Booth 403 and see what’s new from Park Loyalty at IPMI 2026.
https://parkloyalty.com/wp-content/uploads/2026/06/Milwaukee-shot-for-end.jpg14142121Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-06-11 16:21:582026-06-11 16:22:20Park Loyalty Heads to IPMI 2026 in its Hometown of Milwaukee
A new mobile app experience extends the Motorist Portal with real-time notifications, streamlined repeat interactions and a foundation for future community engagement.
Park Loyalty has expanded its parking management platform with a new agency-branded mobile app designed to enhance the customer experience for motorists who regularly interact with parking programs.
Built as an extension of the Park Loyalty Motorist Portal, the mobile app provides a centralized location for citation payments, appeals, parking permits, payment plans and account notifications. The offering gives agencies another option for delivering self-service parking services while creating a more connected experience for repeat users.
How the Motorist App Supplements the Motorist Portal Experience
Many parking interactions are not one-time transactions. Customers often return to renew permits, manage payment plans, appeal citations or make future payments. While web-based portals provide convenient access to these services, repeat interactions can still require users to re-enter information and navigate the same workflows each time.
The new mobile app introduces a persistent, account-based experience that remembers users, streamlines common tasks and delivers real-time notifications when action is required.
For parking administrators, this creates a more direct communication channel while helping improve transparency and customer engagement.
Built for the Modern Parking Customer Experience
The mobile app enables parking agencies to:
Deliver a faster, more consistent experience for repeat users
Reduce friction through saved account, vehicle and payment information
Provide real-time notifications for citations, permits and payment plans
Extend self-service parking capabilities through an agency-branded mobile experience
Because the app is deployed under each agency’s branding, it becomes a natural extension of the parking program rather than a separate third-party experience.
Creating a Path for Future Engagement
Beyond simplifying everyday parking transactions, the mobile app establishes a foundation for future customer engagement initiatives.
As agencies continue exploring loyalty programs, rewards and incentive-based strategies, the app provides a direct channel for connecting customers with local businesses, downtown destinations and community programs. This creates opportunities that extend beyond parking operations alone, helping agencies foster stronger relationships with the communities they serve.
The new mobile app is available as an optional extension of the Park Loyalty Motorist Portal and broader parking management ecosystem.
https://parkloyalty.com/wp-content/uploads/2026/06/girl-using-app.png589900Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-06-11 15:06:052026-06-11 20:09:26Park Loyalty Expands Customer Experience Offering with New Agency-Branded Mobile App
As parking programs continue to embrace digital payments, many agencies still require a reliable way to accept in-person payments for citations, permits, and other parking-related transactions. To support those needs, Park Loyalty is expanding its payment ecosystem with a new integration with Clover, a leading cloud-based point-of-sale (POS) platform.
The integration provides parking agencies with a more connected approach to parking payment processing, helping bridge the gap between customer-facing payment acceptance and the Park Loyalty platform.
Supporting the Full Spectrum of Parking Payments
While online portals, mobile applications, and self-service options continue to grow in popularity, in-person service remains an important part of many parking operations.
Whether assisting a customer with a citation payment, permit purchase, or other transaction, agencies often need a parking payment point-of-sale solution that provides a smooth experience for both staff and motorists.
The Clover integration helps support these workflows by creating a more tightly connected experience between payment acceptance and the Park Loyalty platform, giving agencies real-time visibility into payment activity.
A Turnkey Parking POS Solution
In addition to the software integration, Park Loyalty can also provide a turnkey hardware and software package when needed.
From payment terminals and cashier displays to receipt printers and related equipment, agencies can work with a single vendor relationship for both the parking software platform and point-of-sale solution.
As agencies evaluate the future of parking payment processing, flexibility remains key. Park Loyalty continues to support a wide range of payment options, helping organizations meet the needs of customers whether they choose to pay online, through a mobile device, or in person.
Powered by Generative and Agentic AI, Shotgun™ brings Instant Intelligence directly into your parking operation.
Park Loyalty is excited to introduce Shotgun™, our new AI-powered Instant Intelligence parking management copilot designed to help parking professionals spend less time searching for information and more time getting work done.
What is Shotgun™ Instant Intelligence?
Built directly into the Park Loyalty platform, Shotgun is intentionally designed to be available where its assistance is most valuable. From instant access through the platform’s floating assistant to integration within Ticket Management workflows, Shotgun is always within reach, giving administrators a faster, more intuitive way to interact with their parking program through natural language. Whether you want to make a configuration change, better understand a report, research a ticket, permit, or other record at a detailed level, or navigate a complex workflow, Shotgun helps surface the information you need without jumping between screens, reports, documentation, or support resources.
In other words, when you need answers, guidance, or operational insight, call Shotgun.
Why Parking Operations Need More Than a Chatbot
Shotgun was never intended to be another chatbot.
Parking programs are complex. Business rules evolve. Configurations change. Reporting requirements grow. Institutional knowledge becomes fragmented over time. Generic AI tools can answer general questions, but they don’t understand the unique operational details that make every parking program different.
Shotgun was designed to help bridge that gap.
AI Built Around Your Parking Program
While many AI tools focus on answering generic questions, Shotgun combines Generative AI and Agentic AI to deliver context-aware assistance grounded in your actual parking operation. It understands the details that matter, including configurations, workflows, business rules, reporting data, records, policies, and operational processes unique to your organization.
Need help understanding a report? Looking for a specific configuration setting? Trying to determine why a permit was denied? Need guidance on a workflow or record-level action? Shotgun helps users quickly find answers, receive guidance, understand operational context, and take action with confidence.
From reporting and knowledge retrieval to configuration assistance and operational guidance, Shotgun helps connect the dots between information and action.
Park Loyalty’s AI-First Approach to Parking Management Software
At Park Loyalty, we’ve long believed the value of AI isn’t measured by how many AI features a platform can advertise. It’s measured by whether AI helps people operate more effectively.
As an AI-first company, we didn’t approach AI as a feature to bolt onto an existing platform. We built our products with the expectation that AI would become a foundational part of how parking programs are managed, operated, and optimized. That philosophy continues to guide how we develop and deploy AI throughout our platform.
AI should do more than provide information. It should help people understand what it means, what to do next, and ultimately help them get work done.
Secure and Responsible Application of AI
Just as important as functionality is trust.
Shotgun operates within Park Loyalty’s secure platform architecture and follows the same principles of security, governance, transparency, and role-based access that organizations expect from enterprise software. AI-generated responses remain subject to user review and approval, ensuring organizations maintain full control over operational decisions, business processes, and data access.
AI should enhance human decision-making, not replace it. Organizations should be able to benefit from AI while maintaining the accountability, transparency, and operational control expected within modern parking programs.
The result is a smarter, more accessible way to interact with your parking program. A copilot that helps parking professionals find answers, navigate complexity, preserve institutional knowledge, and move work forward with confidence.
Ask. Act. Keep going.
Call Shotgun.
See Shotgun™ in Action at IPMI 2026
Attending the IPMI Conference & Expo in Milwaukee? Visit Park Loyalty at Booth #403 to see Shotgun in action and get a preview of how it can help parking professionals navigate complexity, preserve institutional knowledge, and get work done faster than ever before.
Park Loyalty now brings Apple device support to parking enforcement teams.
Enforce Pro is officially available on iOS, expanding access to Park Loyalty’s parking enforcement application and giving agencies the ability to operate on the devices they already use, or prefer. Built around the philosophy of supporting real-world parking enforcement workflows, Enforce Pro has become a trusted omnichannel solution for agencies seeking fast, reliable citation issuance operations in virtually any environment. With support for iOS, Park Loyalty customers now have greater flexibility to choose the mobile devices that best fit their operational and technology environments.
More Ways to Deploy Enforce Pro
As adoption of Enforce Pro has grown, one request surfaced consistently: support for iOS devices.
For many parking agencies, in particular, police departments, Apple devices are already part of the established technology ecosystem. Parking enforcement responsibilities are often shared across multiple departments, making compatibility with existing devices an important consideration. By bringing Enforce Pro to iOS, Park Loyalty removes a key barrier and creates additional flexibility for agencies already operating within Apple environments.
The iOS release also simplifies how officers get ramped up and ready to work in the field. Rather than requiring dedicated mobile device management coordination to provision access, authorized users can download Enforce Pro directly from the Apple App Store, log in using secure credentials and begin working in minutes.
This can be especially valuable in controlled IT environments where device access, security requirements and application deployment processes may be more tightly managed.
Easier Access, Faster Ramp-Up and a More Intuitive Experience
The iOS release also introduces a refreshed user experience designed to support faster, more confident enforcement actions. The updated interface places greater emphasis on the information officers rely on most, reducing visual clutter and making important information easier to identify with improved visual guidance.
Key improvements include:
Context-aware guidance Enforce Pro continues to surface important information in real time, including permit status, active sessions, scofflaw indicators, exemptions and enforcement eligibility. With the updated experience, these contextual insights are easier to identify and interpret through improved visual emphasis and clearer presentation, helping officers quickly understand what action to take.
Improved readability and visual hierarchy Updates to typography, spacing and screen organization create a cleaner experience that makes key information easier to locate and consume in the field. Critical information stands out more naturally, helping officers stay focused on what matters most.
Cleaner navigation and streamlined workflows Refinements to layout and navigation create a more intuitive experience that helps officers move through common tasks with less effort and fewer distractions.
Simple to Get Started Enforce Pro for iOS is available on the Apple App Store. Users can download the app, log in with secure credentials and begin working in minutes.
Now Available on iOS and Coming Soon to Android
The refreshed user interface introduced with the iOS release will also be extended to Android in Summer 2026, bringing the updated experience and usability improvements to all Enforce Pro users.
Park Loyalty will showcase the new iOS app, along with its full platform of solutions, at the IPMI Conference and Expo, June 14–17, 2026, at the Baird Center in Milwaukee, Wisconsin. Visit Booth 403 for an interactive demonstration.
https://parkloyalty.com/wp-content/uploads/2026/05/iStock-1320970622-scaled.jpg17072560Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-05-28 09:09:312026-05-28 09:09:31Enforce Pro Now Available on iOS
