Archive for month: October, 2026

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Florida’s Largest City Goes Live with Park Loyalty

Jacksonville launches Park Loyalty’s Enforce Pro and Process Pro solutions to support an integrated, modern approach to parking enforcement and citation management.

Jacksonville, Florida, has launched Park Loyalty’s Enforce Pro and Process Pro solutions, bringing parking enforcement and citation processing together within an integrated technology platform. The launch adds Florida’s largest city to Park Loyalty’s growing customer base across the state and demonstrates the platform’s ability to support the scale and operational complexity of a Tier 1 municipality.

Ahead of go-live, the Park Loyalty team transferred approximately 1.4 million data records into the new system in just 24 hours, helping ensure Jacksonville entered launch with its existing program data in place and ready to support ongoing operations.

“As Jacksonville continues to grow, we are focused on modernizing our parking operations to better serve our community. Our partnership with Park Loyalty represents an important step forward in these efforts. Park Loyalty has helped us bring several critical functions together into one integrated platform, providing our team with more efficient tools, better integration across systems, and a more streamlined approach to parking enforcement and citation management. These improvements allow us to spend less time on administrative processes and more time delivering responsive, effective service to the public.” said Peter Sherwill, Chief Public Parking Officer, City of Jacksonville.

Connecting Jacksonville’s Parking Operations

At the center of the implementation is the Park Loyalty system, serving as the system of intelligence connecting Jacksonville’s parking data, workflows and supporting technologies.

ParkMobile payment data connects directly with Park Loyalty, while parking payments also flow into the City’s point-of-sale and general ledger systems. These integrations help keep enforcement and financial information aligned while reducing duplicate data entry and delays between systems.

Enforce Pro and Process Pro

Enforce Pro supports frontline parking enforcement, giving officers mobile tools for citation issuance, access to real-time parking and payment information, evidence capture and other enforcement workflows.

Process Pro manages the citation lifecycle after issuance, supporting functions including citation processing, payments, customer service, notices and other back-office workflows.

Together, the solutions provide Jacksonville with a connected foundation for managing enforcement activity from the field through final citation processing.

Park Loyalty thanks Peter Sherwill and the City of Jacksonville team for their partnership throughout the implementation and successful launch.

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Town of Wells Adopts Park Loyalty Parking Management Platform

Park Loyalty’s parking management platform provides a connected approach to permitting, enforcement, and citation processing.

The Town of Wells, Maine is live with Park Loyalty’s Enforce Pro, Process Pro, and Permit Pro solutions, providing a modern, connected parking management platform designed around the community’s unique operational needs.

While the entire platform supports enforcement, citation processing, and permit management, one of the most distinctive aspects of the deployment is Wells’ highly customized permit program. The Town manages a multi-use permit structure that supports beach access, transfer station operations, and parking for mooring holders, all within a system designed to balance resident access with the demands of a busy seasonal tourism destination.

Permit eligibility is tailored to local policies, including validation based on parcel ownership and physical residency, helping ensure the appropriate level of access for residents, taxpayers, and other eligible users. Additional permit types, including veteran eligibility, reinforce the Town’s commitment to balancing community needs with a parking program that delivers clear expectations and consistent enforcement to contribute to a positive customer experience.

The implementation was approached as a collaborative effort focused on supporting existing business processes rather than requiring the Town to adapt. By configuring the platform around Wells’ operational requirements, the project delivered a solution that reflects how the Town already manages its parking program while providing the flexibility to support future growth.

With Enforce Pro, Process Pro, and Permit Pro now working together as a unified parking management platform, Town staff have a connected platform for managing permits, enforcement activities, and citation processing through a single solution.

Park Loyalty is proud to partner with the Town of Wells and looks forward to supporting its parking operation as the community’s needs continue to evolve in the years ahead.

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City of Pensacola Expands Park Loyalty Partnership with Enforce Pro and Process Pro

From digital permitting to enforcement and citation processing, Pensacola is putting more of the Park Loyalty platform to work across its parking operation.

Park Loyalty has expanded its partnership with the City of Pensacola, Florida, following the successful rollout of Enforce Pro and Process Pro across the City’s parking operation.

Pensacola first introduced Park Loyalty’s Permit Pro digital permitting platform, and that initial deployment has since grown into a broader partnership. With Enforce Pro and Process Pro now live, the City is bringing digital permitting, parking enforcement and citation processing together through the Park Loyalty platform.

The expanded deployment gives Pensacola a more connected approach to managing its parking program. Enforcement activity, citation data, permit information and payment workflows can work together across the same technology ecosystem, helping information move more efficiently across day-to-day operations.

The rollout will also soon introduce a new integration with Arrive’s Express Pay, along with Park Loyalty’s Self-Service Payment Plans module. These additions give motorists more flexible options for making parking-related payments and resolving outstanding citation balances.

As Park Loyalty takes on a larger role within Pensacola’s parking technology environment, the platform is becoming more than a system for managing individual transactions. By connecting workflows, operational data and intelligent applications, Park Loyalty is helping create a broader system of intelligence across the City’s parking program.

The Pensacola expansion also marks another step in Park Loyalty’s continued growth across Florida. One of the nation’s oldest settled cities, Pensacola is known for its rich history, military heritage and connection to Naval Air Station Pensacola and the U.S. Navy Blue Angels.

Park Loyalty thanks the City of Pensacola for its continued trust, collaboration and partnership.

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