Archive for category: Parking Software Deployments

The City of Sedona has selected Park Loyalty for parking enforcement, citation management and permitting following a competitive RFP process. Enforce Pro and Process Pro are now live. Permit Pro will follow, bringing all three functions together in one system.

Why Is Parking Such a Balancing Act in Sedona?

Sedona’s red rock landscapes, arts community and natural beauty draw visitors from around the world all year. That steady demand lands on a limited supply of parking, much of it in busy areas close to the City’s residential neighborhoods. The City needed a way to keep spaces available for visitors while protecting access for residents and local businesses.

From the First Ticket to Final Resolution, Now on One Platform

With Enforce Pro, officers can see right away whether a vehicle is paid, permitted or in violation, with license plate recognition support. Citations issued in the field flow directly into Process Pro. Process Pro handles the full citation process from issuance through resolution, including notices, payments and appeals. Because both products run on the same platform, City staff work from a single record for each citation instead of reconciling separate systems.

Next Up: Simpler Permits for Residents and Short-Term Rentals

Permit Pro will move Sedona’s residential, guest and short-term rental permits online. Residents will be able to apply for and renew permits without a trip to City Hall. Permits are tied to license plates, so officers can check them in the field with the same tool they use for enforcement.

Sedona joins Park Loyalty’s growing presence across the Southwest.

Jacksonville, Florida, has launched Park Loyalty’s Enforce Pro and Process Pro solutions, bringing parking enforcement and citation processing together within an integrated technology platform. The launch adds Florida’s largest city to Park Loyalty’s growing customer base across the state and demonstrates the platform’s ability to support the scale and operational complexity of a Tier 1 municipality.

Ahead of go-live, the Park Loyalty team transferred approximately 1.4 million data records into the new system in just 24 hours, helping ensure Jacksonville entered launch with its existing program data in place and ready to support ongoing operations.

“As Jacksonville continues to grow, we are focused on modernizing our parking operations to better serve our community. Our partnership with Park Loyalty represents an important step forward in these efforts. Park Loyalty has helped us bring several critical functions together into one integrated platform, providing our team with more efficient tools, better integration across systems, and a more streamlined approach to parking enforcement and citation management. These improvements allow us to spend less time on administrative processes and more time delivering responsive, effective service to the public.” said Peter Sherwill, Chief Public Parking Officer, City of Jacksonville.

Connecting Jacksonville’s Parking Operations

At the center of the implementation is the Park Loyalty system, serving as the system of intelligence connecting Jacksonville’s parking data, workflows and supporting technologies.

ParkMobile payment data connects directly with Park Loyalty, while parking payments also flow into the City’s point-of-sale and general ledger systems. These integrations help keep enforcement and financial information aligned while reducing duplicate data entry and delays between systems.

Enforce Pro and Process Pro

Enforce Pro supports frontline parking enforcement, giving officers mobile tools for citation issuance, access to real-time parking and payment information, evidence capture and other enforcement workflows.

Process Pro manages the citation lifecycle after issuance, supporting functions including citation processing, payments, customer service, notices and other back-office workflows.

Together, the solutions provide Jacksonville with a connected foundation for managing enforcement activity from the field through final citation processing.

Park Loyalty thanks Peter Sherwill and the City of Jacksonville team for their partnership throughout the implementation and successful launch.

Park Loyalty has expanded its partnership with the City of Pensacola, Florida, following the successful rollout of Enforce Pro and Process Pro across the City’s parking operation.

Pensacola first introduced Park Loyalty’s Permit Pro digital permitting platform, and that initial deployment has since grown into a broader partnership. With Enforce Pro and Process Pro now live, the City is bringing digital permitting, parking enforcement and citation processing together through the Park Loyalty platform.

The expanded deployment gives Pensacola a more connected approach to managing its parking program. Enforcement activity, citation data, permit information and payment workflows can work together across the same technology ecosystem, helping information move more efficiently across day-to-day operations.

The rollout will also soon introduce a new integration with Arrive’s Express Pay, along with Park Loyalty’s Self-Service Payment Plans module. These additions give motorists more flexible options for making parking-related payments and resolving outstanding citation balances.

As Park Loyalty takes on a larger role within Pensacola’s parking technology environment, the platform is becoming more than a system for managing individual transactions. By connecting workflows, operational data and intelligent applications, Park Loyalty is helping create a broader system of intelligence across the City’s parking program.

The Pensacola expansion also marks another step in Park Loyalty’s continued growth across Florida. One of the nation’s oldest settled cities, Pensacola is known for its rich history, military heritage and connection to Naval Air Station Pensacola and the U.S. Navy Blue Angels.

Park Loyalty thanks the City of Pensacola for its continued trust, collaboration and partnership.

In Lexington, KY, one of Kentucky’s fastest-growing cities, Park Loyalty is now live, marking a successful transition for the City’s parking program following a competitive RFP selection process. The deployment includes the full Park Loyalty platform, bringing together enforcement, citation processing and digital permitting into a single, connected system for LEXPARK operations.

The implementation was completed on an accelerated timeline, with a strong focus on maintaining business continuity for a well-established program. From data migration and system configuration to new equipment, third-party integrations, updated enforcement stock, training and onsite support, the transition was executed to ensure as little disruption to daily operations as possible and immediate operational readiness.

Now in its second week of post-transition operations, Lexington is actively leveraging Enforce Pro, Process Pro and Permit Pro, including meter reservations, to support day-to-day enforcement and improve the overall customer experience. Officers in the field have quickly adapted to the system, supported by hands-on onboarding and real-time guidance during the initial rollout.

Park Loyalty’s approach emphasizes practical, real-world usability, shaped by direct feedback from parking enforcement officers and program administrators. Time spent in the field during go-live allows the team to validate workflows, identify opportunities for improvement and ensure the system aligns with the realities of enforcement operations at scale.

This milestone reflects continued momentum for Park Loyalty in delivering flexible, end-to-end parking management solutions that support complex municipal programs. As Lexington moves forward with its new platform, Park Loyalty remains focused on ongoing optimization, long-term partnership and continuous innovation driven by customer feedback.