A connected parking system designed to support high-traffic coastal activity and changing demand.
Deerfield Beach, FL, located along South Florida’s coast north of Miami, experiences many of the parking demand shifts common to popular coastal destinations. From the boardwalk to the International Fishing Pier to the award-winning Blue Wave Beach, keeping the area accessible and enjoyable for everyone takes the right parking management system behind the scenes.
The City is now live with the full Park Loyalty platform, bringing together Enforce Pro, Process Pro and Permit Pro into one connected system. The deployment gives Deerfield Beach a single place to manage enforcement, citation processing and permitting.
Enforce Pro supports daily enforcement with real-time access to parking activity, allowing officers to issue citations and check compliance in the field. Process Pro manages the citation lifecycle from issuance through resolution, while Permit Pro provides a flexible digital permitting system for both residents and visitors.
Together, these applications give the City a more consistent way to manage parking dynamically across high-traffic areas where demand can change.
The deployment also includes integrations with ParkMobile and PayByPhone for mobile payments and Flowbird for pay stations, connecting those systems into the broader parking operation.
With this implementation, Deerfield Beach has a system in place that can keep up with demand without adding unnecessary complexity for staff or the public.
https://parkloyalty.com/wp-content/uploads/2026/04/iStock-1061303072-1.jpg14132121Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-04-27 09:39:062026-04-30 08:55:12Deerfield Beach Goes Live with a Parking System That Flows with Demand
Successful deployment follows competitive RFP award, delivering a seamless transition and modernized parking operations for LEXPARK.
In Lexington, KY, one of Kentucky’s fastest-growing cities, Park Loyalty is now live, marking a successful transition for the City’s parking program following a competitive RFP selection process. The deployment includes the full Park Loyalty platform, bringing together enforcement, citation processing and digital permitting into a single, connected system for LEXPARK operations.
The implementation was completed on an accelerated timeline, with a strong focus on maintaining business continuity for a well-established program. From data migration and system configuration to new equipment, third-party integrations, updated enforcement stock, training and onsite support, the transition was executed to ensure as little disruption to daily operations as possible and immediate operational readiness.
Now in its second week of post-transition operations, Lexington is actively leveraging Enforce Pro, Process Pro and Permit Pro, including meter reservations, to support day-to-day enforcement and improve the overall customer experience. Officers in the field have quickly adapted to the system, supported by hands-on onboarding and real-time guidance during the initial rollout.
Park Loyalty’s approach emphasizes practical, real-world usability, shaped by direct feedback from parking enforcement officers and program administrators. Time spent in the field during go-live allows the team to validate workflows, identify opportunities for improvement and ensure the system aligns with the realities of enforcement operations at scale.
This milestone reflects continued momentum for Park Loyalty in delivering flexible, end-to-end parking management solutions that support complex municipal programs. As Lexington moves forward with its new platform, Park Loyalty remains focused on ongoing optimization, long-term partnership and continuous innovation driven by customer feedback.
https://parkloyalty.com/wp-content/uploads/2026/04/iStock-2247445860.jpg14142121Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-04-22 12:14:232026-04-22 12:14:23Park Loyalty Goes Live in Lexington, KY with Enforcement, Processing and Permitting Platform
One platform, multiple parking enforcement methods, built to work as one system.
A vibrant suburb of Detroit, Royal Oak, MI set out to modernize its parking enforcement with a solution that could grow alongside the City. That need led to a competitive RFP process and ultimately the selection of Park Loyalty as its enforcement partner.
The City is now live with Enforce Pro, supporting both handheld and integrated mobile LPR workflows. This gives enforcement teams the flexibility to operate however the situation calls for—in the case of Royal Oak, whether on foot or from a vehicle—while working from the same connected parking software ecosystem.
Omnichannel Enforcement
Enforce Pro is Park Loyalty’s omnichannel parking enforcement application, designed to streamline citation issuance with real-time data, clear workflows, and fast in-field operation. By supporting multiple enforcement methods within a single platform, it enables what is referred to as omnichannel enforcement: the ability to enforce consistently across different citation issuance methods, rules, environments and approaches, all working in real time.
This deployment also includes a key integration with the Royal Oak Municipal Court, ensuring data flows seamlessly through all steps of the citation lifecycle from issuance through processing to resolution. The system is also integrated with mobile payments and parking pay stations to further connect the City’s broader parking ecosystem.
Key Partners
A number of partners played an important role in bringing this deployment together. RISETEK, a provider of integrated parking technology solutions, supports the City’s mobile LPR capabilities. ParkMobile enables mobile payment for parkers, while Flowbird provides pay station technology, long-standing Park Loyalty integration partners.
Together, these elements create a flexible, connected system tailored to Royal Oak’s operational needs today, with the ability to adapt as those needs evolve.
https://parkloyalty.com/wp-content/uploads/2026/03/iStock-1256519178.jpg12982310Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2026-03-31 08:26:082026-03-31 08:26:08Royal Oak, MI Goes Live with Flexible, Omnichannel Enforcement
Seven new commuter parking locations go live with Enforce Pro and Process Pro, strengthening Park Loyalty’s role in delivering smart enforcement for transit agencies.
Park Loyalty has expanded its footprint in the transit sector with the launch of Enforce Pro and Process Pro at seven Long Island Rail Road (LIRR) commuter parking locations. The LIRR is the busiest commuter railroad in North America, transporting nearly 250,000 passengers every weekday. For many riders, the journey begins and ends in a commuter lot, placing great importance on efficient and connected parking management in creating a convenient travel experience.
Smart Enforcement Designed for Transit Agencies
This deployment reflects Park Loyalty’s continued ability to deliver omnichannel enforcement solutions that adapt to any type of parking agency, from municipalities to universities, operators, and major transit authorities. It also builds on Park Loyalty’s work with another leading transit authority, SEPTA (Southeastern Pennsylvania Transportation Authority), where our enforcement system has already helped streamline their parking operation. [SEPTA case study]
As part of the LIRR rollout, Park Loyalty introduced an additional way to validate vehicles: in addition to license plate recognition, Enforce Pro can now scan the New York State registration stickers that are displayed on every windshield. This feature provides multiple options for compliance validation, while also auto-populating detailed vehicle information such as make, model, color, and VIN, adding speed and accuracy to the enforcement process.
The deployment also integrates with T2 Systems meters and Parking Base for permits and scan-to-pay, providing a connected ecosystem that simplifies operations for the LIRR and improves the parking experience for commuters.
Park Loyalty thanks the Long Island Rail Road and our integration partners for their collaboration on this successful launch, which underscores our role as a trusted partner in delivering smart enforcement and processing solutions across the parking industry.
https://parkloyalty.com/wp-content/uploads/2025/09/long-island-railroad.jpg8501233Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2025-10-28 08:11:272025-10-28 08:11:27Park Loyalty Expands Transit Portfolio with Long Island Rail Road Deployment
Camden is one of New England’s most picturesque destinations, attracting thousands of visitors each year for its harbor, downtown, and outdoor recreation. With such a strong tourism presence, parking management is more than a convenience; it is a critical part of supporting local businesses, residents, and the visitor experience.
By deploying the full Park Loyalty ecosystem, Camden now benefits from:
Process Pro for streamlined citation processing and customer service
Permit Pro for a brand-new digital permit program, giving the Town new tools to manage curb space and demand
Together, these solutions create an integrated parking management ecosystem that will help the Town improve parking compliance, manage demand, and provide a more convenient parking experience.
The deployment also includes an integration with Flowbird meters and a text payment platform, brought to Camden by Butts Ticket Systems (BTS), which will ensure the availability of flexible payment options.
Park Loyalty is proud to welcome Camden to our growing customer community and looks forward to supporting the Town as it strengthens its parking management strategy in one of Maine’s most beautiful coastal settings.
Flexible, frictionless enforcement designed for speed, scale, and local control in a busy resort city.
Tackling Intense Parking Demand with Automated Enforcement
South Lake Tahoe, a renowned California resort city, faces intense seasonal traffic from tourists, commuters, and locals. To manage this, the city chose Park Loyalty’s Enforce Pro platform, including our new Automated Parking Enforcement Module designed to streamline offstreet parking operations without losing human oversight around citation decisions.
Seamless Integration with Existing LPR Systems
The Automated Parking Enforcement Module is designed to work with any fixed or mobile LPR camera system, ingesting raw license plate data and matching it against records such as permits, payments, and reservations. It generates clear, time-stamped evidence packages that streamline enforcement workflows and support accurate, real-time decision-making. In South Lake Tahoe, the system integrated with both Flowbird and EnSight Technologies.
Keeping Human Control in Automated Enforcement
Unlike fully automated setups, the system includes a violation review queue, allowing staff to review and confirm citations before issuance. This ensures enforcement remains fair and tailored to local policies, combining automation with essential human judgment.
Benefits of Automated Enforcement for High-Volume Parking Operations
The parking operation now benefits from a solution built for high volume, speed, and adaptability. Whether citations are issued by mail, boots-on-the-ground officers, or both, Enforce Pro flexes to fit any enforcement style.
Benefits at a glance:
Compatible with any fixed or mobile LPR system
Fully integrates with permits, payments, and reservations
Supports ticket-by-mail, windshield delivery, or manual citation workflows
New enforcement hardware and software enhancements ensure one of the nation’s largest parking programs remains future-ready.
Smart, scalable tech for one of the nation’s busiest parking programs
With over 2 million citations issued annually and more than 800 officers on staff to patrol Philadelphia’s streets in support of mobility and parking compliance, the Philadelphia Parking Authority (PPA) operates one of the largest and most complex parking enforcement programs in the country. When the PPA initiated a Request for Proposals in late 2024 to modernize its parking violation system, it marked a major opportunity for innovation and reinvestment in the city’s mobility infrastructure.
On May 20th, the PPA awarded the renewed contract to Duncan Solutions, which had managed the parking program since 2019. As part of that team, Park Loyalty was selected once again as the subcontractor responsible for the parking enforcement technology: a critical component of the system that includes handheld ticket-writing devices, enforcement software, officer productivity reporting, and more.
Built for the officers who keep Philly moving
Park Loyalty, known for its modern, practical omnichannel enforcement technology, has been powering the PPA’s enforcement field operations since 2022 with its flagship platform, Enforce Pro. The handheld software allows officers to issue citations in under 40 seconds using integrated license plate recognition (LPR), live permit and payment validation, evidence capture, and real-time syncing with backend systems. Officers can access GIS-based tracking and route analytics that help ensure better coverage and reduced redundancy, all while increasing citation accuracy and compliance.
This year’s contract renewal includes the deployment of over 400 new handheld devices, ensuring PPA’s enforcement officers continue to have up-to-date, intuitive tools with faster communication and future-ready capabilities. Park Loyalty team members were on-site to assist with setup and onboarding, making sure the tech was not just deployed, but fully ready to take to the streets.
Park Loyalty team members on-site at the Philadelphia Parking Authority, programming and staging hundreds of new handheld devices as part of the enforcement technology upgrade.
Longstanding partnerships, familiar faces
While Park Loyalty officially joined the project in 2022, its connection to PPA goes back even further. CEO Marc Lucey had already been involved with the original contract as an executive leader at Duncan Solutions. His continued presence on the project brings consistency and a customer-first mindset that the PPA team has come to trust.
It’s this type of long-standing partnership, combined with Park Loyalty’s focus on service and innovation, that helped deliver this upgrade on time and at scale.
High-volume operations, high-impact partnerships
The PPA’s enforcement system is one of the most sophisticated in the U.S., integrating citation issuance with backend call centers, pay stations, plate-based permitting, mobile payments, and even automated dispatch for towing operations. With tens of thousands of license plates scanned daily and real-time verification of permit, payment and other statuses built in, enforcement is fast, fair, and backed by ample evidence.
This effort is part of a broader contract team that includes UR International for immobilization and towing, and PRWT Services for back-office and motorist support. Park Loyalty contributes to this collaborative effort by delivering the enforcement technology that helps keep operations running efficiently.
Gratitude from the Park Loyalty team
At Park Loyalty, we are proud to support the Philadelphia Parking Authority in delivering one of the most efficient, responsive, and advanced parking enforcement systems in the nation. We are deeply grateful for the trust placed in us, and we’re excited to continue delivering technology that empowers officers and improves the experience for motorists citywide.
From pause to progress: modernizing parking enforcement across one of the nation’s largest transit networks.
The Southeastern Pennsylvania Transportation Authority (SEPTA) is one of the largest transit systems in the U.S., serving nearly four million people across five counties in the Philadelphia region, with connections to Delaware and New Jersey. SEPTA operates an extensive network of regional rail, subway, trolley, and bus services, making it a critical mobility provider.
For many commuters, their journey begins and ends at a SEPTA parking lot or garage, making it a crucial touchpoint in their daily routine. A smooth parking experience can be the difference between a stress-free commute and a missed train. As part of its mission to deliver safe, accessible, and dependable transportation, SEPTA manages parking at 138 facilities, including three garages and, with recent additions, 99 paid surface lots.
Before 2024, SEPTA faced longstanding challenges in its commuter parking operations. Aging infrastructure, cash-only payments, and manual enforcement using slot boxes created long lines, limited compliance, and ultimately, revenue loss. While these issues predated the COVID-19 pandemic, they were further entrenched by a four-year moratorium on parking fees, which suspended revenue collection and delayed the necessary upgrades.
As a result of the pause, a significant financial gap emerged. Today, revenue from paid parking and enforcement citations is helping to close that gap by supporting SEPTA’s core transit services, contributing to the upkeep of parking facilities, and reinforcing the agency’s broader goal of delivering reliable regional mobility.
Scope of SEPTA’s service in the Philadelphia region
A 4-Year Moratorium, Manual Processes, and No Technology
Prior to its upgrade initiative, SEPTA’s parking program lacked modern payment kiosks, mobile payment, enforcement technology, and real-time, integrated data: components that define today’s most efficient parking ecosystems. Without them, operations were slow, disconnected, and frustrating for both commuters and staff, resulting in missed revenue and a poor parking experience. The system relied on cash-only slot boxes at 84 lots, charging $1 per day. Enforcement officers issued citations manually and lacked the real-time evidence that technology provides to help determine when issuing a violation was appropriate. Meanwhile, administrative staff had no visibility into compliance levels, officer activity, or lot-by-lot performance, limiting their ability to monitor, support, or improve the program.
Ken Kalczewski, SEPTA’s Director of Project Integration, helped lead the transition away from this outdated system. “From no enforcement technology, slot boxes, and no metrics to a high-tech enforcement system with Park Loyalty, it’s been a dramatic shift for us,” he said.
Enforcement Modernization with Park Loyalty
SEPTA enforcement officer during training
In 2024, SEPTA launched a comprehensive parking modernization initiative beginning with a competitive RFP process. The awarded vendor, Flowbird (now Arrive), was tasked with delivering a complete parking management ecosystem. As part of the integrated solution, Park Loyalty partnered with Flowbird and SEPTA to provide enforcement and citation processing technology through its Enforce Pro and Process Pro platforms.
This combination equipped SEPTA’s team with the tools needed to issue citations efficiently in the field, supported by a back-office system for citation processing, compliance tracking, appeals, and payment resolution. The entire system was rolled out under the SEPTA Park brand, with phased deployment beginning in Fall 2024 and full enforcement operational by November.
Officers were equipped with mobile handheld devices running the Enforce Pro application with integrated license plate recognition (LPR) technology to verify plate status in real time. Officers gained access to tools for digital chalking, image capture, GPS tagging, and on-the-spot validation of payment data. These features allowed officers to issue tickets with greater confidence and consistency, while also capturing the supporting evidence required for compliance and appeals.
“The system is extremely user-friendly, and our officers were able to pick it up and master the application quickly. The efficiency gains have far exceeded expectations. Officers are writing tickets in around 27 seconds!”— Ken Kalczewski, Director of Project Integration, SEPTA
On the back end, Process Pro manages citation data flow from the field through to resolution. This included automated notice generation, online adjudication, and payment portals. Together, the systems replaced SEPTA’s previously manual, fragmented approach with an integrated enforcement lifecycle.
Park Loyalty’s team supported the rollout with on-site training, documentation, and timely responses throughout implementation. Their responsiveness, even to questions beyond the original scope, helped build trust and keep the project moving.
“Marc and Kristen were fantastic,” says Ken. “Very professional and always responsive. When a problem arises, they’re on it immediately.”
Results: Efficiency, Insight, and Revenue Recovery
The results were immediate and measurable. Despite no prior exposure to enforcement technology, SEPTA parking officers quickly adapted and began working with new workflows and real-time tools.
Within the first 8 months:
Citation issuance time averaging 27 seconds
Over $4 million in parking payment & citation revenue collected within 7 months, which is needed to offset parking maintenance and operations cost so far
Real-time insight into officer activity, lot performance, and enforcement coverage
Compliance strengthened through GPS tracking, image documentation, and LPR matching
Most payments and appeals are now processed via the Park Loyalty motorist portal
“It’s been transformative for SEPTA and our staff. We’re very proud of the progress we’ve made.” — Ken Kalczewski
What’s Next: Expansion and 24/7 Enforcement
SEPTA’s early success is fueling the continued growth of the program:
38 additional lots are being converted from free to paid parking
Anticipated annual citation volume 100,000+
24/7 enforcement is expanding to all commuter locations
Planned integration with SEPTA’s Key 2.0 fare system could mean more seamless connections between parking and transit payments
SEPTA’s shift from manual processes and a pandemic-era moratorium to a high-performing, data-driven enforcement and partnership, SEPTA now has the tools, insight, and scalability to support both parking and transit goals moving forward.
Key Takeaways for Parking Leaders
Starting from scratch with technology, without a legacy system to replace, is not a disadvantage; it can lead to a faster, more efficient implementation
Phased rollouts and responsive support ease adoption and reduce commuter friction
Real-time data improves daily oversight and informs long-term planning
User-friendly tools increase officer efficiency and accuracy in the field
Reliable vendor partnerships provide continuity, expertise, and fast issue resolution
Full system implementation completed in just over two weeks.
Located entirely within the city limits of Detroit, Hamtramck is a diverse community just miles from the heart of downtown. The City has successfully launched Park Loyalty’s Enforce Pro omnichannel enforcement platform just over two weeks after initial discussions, demonstrating what’s possible when urgency meets collaboration with the right partner.
In late June, Hamtramck’s City Council voted to discontinue its prior enforcement platform, creating an immediate need for a replacement. With little time to spare, Park Loyalty moved quickly, completing a full implementation, including integration with the local court system, by July 18.
Long, drawn-out implementations are all too common in the parking industry. They disrupt operations, pause citation activity, delay revenue collection, and reduce voluntary compliance as enforcement visibility drops. Many agencies even postpone replacing outdated systems simply to avoid that kind of disruption. Park Loyalty’s ability to deliver a rapid, seamless rollout has helped Hamtramck and many other agencies maintain enforcement continuity with minimal impact.
Hamtramck becomes Park Loyalty’s third Michigan client, underscoring the company’s growing presence across the state.
https://parkloyalty.com/wp-content/uploads/2025/07/Hamtramck-MI-post-with-borders-1.png11041450Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2025-07-23 10:10:452025-07-23 10:12:29Hamtramck, MI Launches New Parking Enforcement Platform in Record Time
Technology-driven enforcement and back-office tools now support ParkX operations in Virginia.
Park Loyalty is proud to announce a new partnership with ParkX Management, a Virginia-based operator serving the DMV with tailored parking management and security services. Known for delivering highly customized solutions across a variety of environments, ParkX selected Park Loyalty to support its growing enforcement and back-office operations.
Through this partnership, ParkX will leverage Enforce Pro and Process Pro, two core components of Park Loyalty’s integrated platform, to streamline field enforcement and administrative workflows. The collaboration also includes integration with TEZ Parking, adding payment flexibility and operational efficiency to their end-to-end parking solution.
https://parkloyalty.com/wp-content/uploads/2025/06/ParkX.png12001200Julia Schollhttps://parkloyalty.com/wp-content/uploads/2025/01/park-loyalty-logo-parking-software-management-rewards-375.svgJulia Scholl2025-07-14 08:57:092025-07-14 08:58:36Park Loyalty Partners with ParkX Management to Power Parking Operations
