Park Loyalty Delivers Enforcement Technology Upgrade for Philadelphia Parking Authority

New enforcement hardware and software enhancements ensure one of the nation’s largest parking programs remains future-ready.

Smart, scalable tech for one of the nation’s busiest parking programs

With over 2 million citations issued annually and more than 800 officers on staff to patrol Philadelphia’s streets in support of mobility and parking compliance, the Philadelphia Parking Authority (PPA) operates one of the largest and most complex parking enforcement programs in the country. When the PPA initiated a Request for Proposals in late 2024 to modernize its parking violation system, it marked a major opportunity for innovation and reinvestment in the city’s mobility infrastructure.

On May 20th, the PPA awarded the renewed contract to Duncan Solutions, which had managed the parking program since 2019. As part of that team, Park Loyalty was selected once again as the subcontractor responsible for the parking enforcement technology: a critical component of the system that includes handheld ticket-writing devices, enforcement software, officer productivity reporting, and more.

Built for the officers who keep Philly moving

Park Loyalty, known for its modern, practical omnichannel enforcement technology, has been powering the PPA’s enforcement field operations since 2022 with its flagship platform, Enforce Pro. The handheld software allows officers to issue citations in under 40 seconds using integrated license plate recognition (LPR), live permit and payment validation, evidence capture, and real-time syncing with backend systems. Officers can access GIS-based tracking and route analytics that help ensure better coverage and reduced redundancy, all while increasing citation accuracy and compliance.

This year’s contract renewal includes the deployment of over 400 new handheld devices, ensuring PPA’s enforcement officers continue to have up-to-date, intuitive tools with faster communication and future-ready capabilities. Park Loyalty team members were on-site to assist with setup and onboarding, making sure the tech was not just deployed, but fully ready to take to the streets.

Longstanding partnerships, familiar faces

While Park Loyalty officially joined the project in 2022, its connection to PPA goes back even further. CEO Marc Lucey had already been involved with the original contract as an executive leader at Duncan Solutions. His continued presence on the project brings consistency and a customer-first mindset that the PPA team has come to trust.

It’s this type of long-standing partnership, combined with Park Loyalty’s focus on service and innovation, that helped deliver this upgrade on time and at scale.

High-volume operations, high-impact partnerships

The PPA’s enforcement system is one of the most sophisticated in the U.S., integrating citation issuance with backend call centers, pay stations, plate-based permitting, mobile payments, and even automated dispatch for towing operations. With tens of thousands of license plates scanned daily and real-time verification of permit, payment and other statuses built in, enforcement is fast, fair, and backed by ample evidence.

This effort is part of a broader contract team that includes UR International for immobilization and towing, and PRWT Services for back-office and motorist support. Park Loyalty contributes to this collaborative effort by delivering the enforcement technology that helps keep operations running efficiently.

Gratitude from the Park Loyalty team

At Park Loyalty, we are proud to support the Philadelphia Parking Authority in delivering one of the most efficient, responsive, and advanced parking enforcement systems in the nation. We are deeply grateful for the trust placed in us, and we’re excited to continue delivering technology that empowers officers and improves the experience for motorists citywide.