Archive for category: Parking Software Deployments

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Case Study: Southeastern Pennsylvania Transportation Authority (SEPTA)

From pause to progress: modernizing parking enforcement across one of the nation’s largest transit networks.

The Southeastern Pennsylvania Transportation Authority (SEPTA) is one of the largest transit systems in the U.S., serving nearly four million people across five counties in the Philadelphia region, with connections to Delaware and New Jersey. SEPTA operates an extensive network of regional rail, subway, trolley, and bus services, making it a critical mobility provider.

For many commuters, their journey begins and ends at a SEPTA parking lot or garage, making it a crucial touchpoint in their daily routine. A smooth parking experience can be the difference between a stress-free commute and a missed train. As part of its mission to deliver safe, accessible, and dependable transportation, SEPTA manages parking at 138 facilities, including three garages and, with recent additions, 99 paid surface lots.

Before 2024, SEPTA faced longstanding challenges in its commuter parking operations. Aging infrastructure, cash-only payments, and manual enforcement using slot boxes created long lines, limited compliance, and ultimately, revenue loss. While these issues predated the COVID-19 pandemic, they were further entrenched by a four-year moratorium on parking fees, which suspended revenue collection and delayed the necessary upgrades.

As a result of the pause, a significant financial gap emerged. Today, revenue from paid parking and enforcement citations is helping to close that gap by supporting SEPTA’s core transit services, contributing to the upkeep of parking facilities, and reinforcing the agency’s broader goal of delivering reliable regional mobility.

Scope of SEPTA’s service in the Philadelphia region

A 4-Year Moratorium, Manual Processes, and No Technology

Prior to its upgrade initiative, SEPTA’s parking program lacked modern payment kiosks, mobile payment, enforcement technology, and real-time, integrated data: components that define today’s most efficient parking ecosystems. Without them, operations were slow, disconnected, and frustrating for both commuters and staff, resulting in missed revenue and a poor parking experience. The system relied on cash-only slot boxes at 84 lots, charging $1 per day. Enforcement officers issued citations manually and lacked the real-time evidence that technology provides to help determine when issuing a violation was appropriate. Meanwhile, administrative staff had no visibility into compliance levels, officer activity, or lot-by-lot performance, limiting their ability to monitor, support, or improve the program.

Ken Kalczewski, SEPTA’s Director of Project Integration, helped lead the transition away from this outdated system. “From no enforcement technology, slot boxes, and no metrics to a high-tech enforcement system with Park Loyalty, it’s been a dramatic shift for us,” he said.

Enforcement Modernization with Park Loyalty

SEPTA enforcement officer during training

In 2024, SEPTA launched a comprehensive parking modernization initiative beginning with a competitive RFP process. The awarded vendor, Flowbird (now Arrive), was tasked with delivering a complete parking management ecosystem. As part of the integrated solution, Park Loyalty partnered with Flowbird and SEPTA to provide enforcement and citation processing technology through its Enforce Pro and Process Pro platforms.

This combination equipped SEPTA’s team with the tools needed to issue citations efficiently in the field, supported by a back-office system for citation processing, compliance tracking, appeals, and payment resolution. The entire system was rolled out under the SEPTA Park brand, with phased deployment beginning in Fall 2024 and full enforcement operational by November.

Officers were equipped with mobile handheld devices running the Enforce Pro application with integrated license plate recognition (LPR) technology to verify plate status in real time. Officers gained access to tools for digital chalking, image capture, GPS tagging, and on-the-spot validation of payment data. These features allowed officers to issue tickets with greater confidence and consistency, while also capturing the supporting evidence required for compliance and appeals.

“The system is extremely user-friendly, and our officers were able to pick it up and master the application quickly. The efficiency gains have far exceeded expectations. Officers are writing tickets in around 27 seconds!”— Ken Kalczewski, Director of Project Integration, SEPTA

On the back end, Process Pro manages citation data flow from the field through to resolution. This included automated notice generation, online adjudication, and payment portals. Together, the systems replaced SEPTA’s previously manual, fragmented approach with an integrated enforcement lifecycle.

Park Loyalty’s team supported the rollout with on-site training, documentation, and timely responses throughout implementation. Their responsiveness, even to questions beyond the original scope, helped build trust and keep the project moving.

“Marc and Kristen were fantastic,” says Ken. “Very professional and always responsive. When a problem arises, they’re on it immediately.”

Results: Efficiency, Insight, and Revenue Recovery

The results were immediate and measurable. Despite no prior exposure to enforcement technology, SEPTA parking officers quickly adapted and began working with new workflows and real-time tools.

Within the first 8 months:

  • Citation issuance time averaging 27 seconds
  • Over $4 million in parking payment & citation revenue collected within 7 months, which is needed to offset parking maintenance and operations cost so far
  • Real-time insight into officer activity, lot performance, and enforcement coverage
  • Compliance strengthened through GPS tracking, image documentation, and LPR matching
  • Most payments and appeals are now processed via the Park Loyalty motorist portal

“It’s been transformative for SEPTA and our staff. We’re very proud of the progress we’ve made.” — Ken Kalczewski

What’s Next: Expansion and 24/7 Enforcement

SEPTA’s early success is fueling the continued growth of the program:

  • 38 additional lots are being converted from free to paid parking
  • Anticipated annual citation volume 100,000+
  • 24/7 enforcement is expanding to all commuter locations
  • Planned integration with SEPTA’s Key 2.0 fare system could mean more seamless connections between parking and transit payments

SEPTA’s shift from manual processes and a pandemic-era moratorium to a high-performing, data-driven enforcement and partnership, SEPTA now has the tools, insight, and scalability to support both parking and transit goals moving forward.

Key Takeaways for Parking Leaders

  • Starting from scratch with technology, without a legacy system to replace, is not a disadvantage; it can lead to a faster, more efficient implementation
  • Phased rollouts and responsive support ease adoption and reduce commuter friction
  • Real-time data improves daily oversight and informs long-term planning
  • User-friendly tools increase officer efficiency and accuracy in the field
  • Reliable vendor partnerships provide continuity, expertise, and fast issue resolution
Download Case Study

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Hamtramck, MI Launches New Parking Enforcement Platform in Record Time

Full system implementation completed in just over two weeks.

Located entirely within the city limits of Detroit, Hamtramck is a diverse community just miles from the heart of downtown. The City has successfully launched Park Loyalty’s Enforce Pro omnichannel enforcement platform just over two weeks after initial discussions, demonstrating what’s possible when urgency meets collaboration with the right partner.

In late June, Hamtramck’s City Council voted to discontinue its prior enforcement platform, creating an immediate need for a replacement. With little time to spare, Park Loyalty moved quickly, completing a full implementation, including integration with the local court system, by July 18.

Long, drawn-out implementations are all too common in the parking industry. They disrupt operations, pause citation activity, delay revenue collection, and reduce voluntary compliance as enforcement visibility drops. Many agencies even postpone replacing outdated systems simply to avoid that kind of disruption. Park Loyalty’s ability to deliver a rapid, seamless rollout has helped Hamtramck and many other agencies maintain enforcement continuity with minimal impact.

Hamtramck becomes Park Loyalty’s third Michigan client, underscoring the company’s growing presence across the state.

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Park Loyalty Partners with ParkX Management to Power Parking Operations

Technology-driven enforcement and back-office tools now support ParkX operations in Virginia.

Park Loyalty is proud to announce a new partnership with ParkX Management, a Virginia-based operator serving the DMV with tailored parking management and security services. Known for delivering highly customized solutions across a variety of environments, ParkX selected Park Loyalty to support its growing enforcement and back-office operations.

Through this partnership, ParkX will leverage Enforce Pro and Process Pro, two core components of Park Loyalty’s integrated platform, to streamline field enforcement and administrative workflows. The collaboration also includes integration with TEZ Parking, adding payment flexibility and operational efficiency to their end-to-end parking solution.

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Philadelphia Parking Authority Renews Contract with Duncan Solutions, Park Loyalty Continues Enforcement Role

Proven partnership selected to drive PPA’s evolving parking management goals.

On May 20, the Philadelphia Parking Authority (PPA) officially awarded Duncan Solutions a renewed contract to manage its parking violation system and motorist support services. Duncan will continue to lead a trusted team of technology partners, including Park Loyalty, which provides the enforcement solution component.

Park Loyalty first joined the project in 2022 and will continue to support PPA officers in the field through Enforce Pro, its mobile enforcement software. The platform powers real-time citation issuance with integrated license plate recognition (LPR), evidence capture, permit and payment verification, GIS tracking, and analytics. These tools, combined with the PPA’s full ecosystem of technology providers, help ensure accurate, well-documented citations and reduce contested violations.

This re-award follows a competitive procurement process at the start of this year, reinforcing the PPA’s confidence in the established partnership with Duncan and its team, as well as their ability to continue supporting current operations and preparing for future parking initiatives. Since 2019, Duncan has led the contract, assembling a high-performing team that, in addition to Park Loyalty, includes UR International for immobilization and towing services and PRWT Services for back-office, call center, and motorist support functions.

About the PPA

The Philadelphia Parking Authority supports the city’s economic vitality through the management of on-street parking, garages, surface lots, airport parking, and enforcement programs. The PPA also regulates taxis, limousines, and transportation network companies, and operates automated red-light and speed enforcement systems.

Notably, the PPA held the International Parking & Mobility Institute’s Accredited Parking Organization with Distinction designation from 2022-2024.
(Source: philapark.org/about-ppa)

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Georgia 400 highway and MARTA rapid rail train tracks in Buckhead Atlanta
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Parking Management Upgrade for Uptown Atlanta with Park Loyalty

Partnership brings Enforce Pro mobile solution and next-gen Enforcement Management Software to support the neighborhood’s continued growth.

Uptown Atlanta, a revitalized and rapidly developing district, is emerging as a hub for transit, commerce, and vibrant city living. It offers easy access to major highways and MARTA, along with walkable streets and bike-friendly paths that support a more connected, multimodal urban experience. As this dynamic neighborhood continues to grow, efficient parking management is essential to maintaining smooth mobility and a positive experience for residents, workers, and visitors alike.

Park Loyalty is proud to announce its latest deployment of Enforce Pro, a modern mobile enforcement solution, in partnership with Parking Revenue Recovery Services (PRRS). Together, this collaboration brings a smarter, more streamlined approach to curb management that meets the evolving demands of urban environments.

Integrated Technology, Frictionless Parking Management.

When integrated with PRRS’s frictionless enforcement program, Enforce Pro provides real-time, omni-channel capabilities that make compliance identification faster and more accurate. Designed to equip field officers with smarter tools and clearer decisioning, this deployment reflects Uptown Atlanta’s commitment to innovation, urban mobility, and a better parking experience for all.

Uptown’s new enforcement strategy leverages the power of Enforce Pro, Park Loyalty’s flagship Enforcement Management Software, to streamline day-to-day operations. With advanced integrations and intuitive workflows, the solution enhances enforcement efficiency and supports improved compliance without creating friction for parkers.

Used alongside PRRS’s proven enforcement program, Enforce Pro delivers unparalleled speed and accuracy in the field, empowering teams to take decisive action and reduce manual processes. This seamless partnership represents a step forward for urban parking enforcement.

Collaborative Partnerships Power Smarter Mobility.

This initiative is further strengthened through collaboration with Pivot Parking, providing local enforcement expertise, and Get My Parking, whose integration supports back-end system connectivity and digital permit enforcement.

Together, these partners are helping shape a more connected, tech-forward approach to curb management, one that scales with Uptown Atlanta’s rapid growth while ensuring residents, businesses, and visitors benefit from a streamlined parking experience.

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Seastreak Ferries Implements Enforcement Management Software from Park Loyalty

Leading Ferry Operator Enhances Terminal Parking with Real-Time, Mobile-First Enforcement Solution.

Seastreak Ferries, a premier private ferry operator serving the Port of New York and New Jersey and the New England region, has launched Park Loyalty’s enforcement management software to improve parking enforcement at its terminals.

Faced with high passenger volumes and limited dockside parking, Seastreak needed a more efficient way to manage compliance and streamline enforcement operations. By deploying Enforce Pro, Park Loyalty’s comprehensive enforcement management software, Seastreak can now streamline citation issuance, automate enforcement workflows, and maintain better oversight of parking operations, all in real time.

Designed for all levels of traffic flow and operationally complex and diverse environments, Enforce Pro equips enforcement officers with mobile tools to issue citations on the spot, backed by time-stamped, photo-based evidence. The result is fewer errors, fewer disputes, and higher compliance. All data syncs instantly to a centralized, cloud-based dashboard, providing operations teams with full oversight and actionable insights.

This real-time transparency is especially critical in maritime settings, where space constraints, dynamic traffic patterns, and customer experience demand tight coordination. With Enforce Pro, Seastreak can better manage limited parking capacity, enforce consistently across multiple locations, and support a more seamless experience for passengers and crew.

Seastreak’s adoption of Enforce Pro reflects the growing demand for tech-forward, adaptable enforcement solutions tailored to evolving sector-specific needs. While Park Loyalty’s platform has served municipalities and transit operators across the country, this implementation marks a strategic extension into the maritime space, demonstrating the platform’s flexibility and effectiveness in managing terminal parking.

By reducing friction in enforcement and simplifying day-to-day operations, Seastreak continues to embrace smart technology that strengthens compliance, supports revenue recovery, and ensures a smoother journey.

 

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Borough of Oxford, PA Launches Parking Violations Management Software

Full Deployment Includes Enforcement, Ticket Processing, and Permitting Tools.

The Borough of Oxford, Pennsylvania has officially launched Park Loyalty’s Pro Solutions Platform. This marks an important milestone in the company’s growing presence across the greater Philadelphia region and Pennsylvania at large. This deployment continues the momentum behind Park Loyalty’s ongoing expansion and deepening partnership with Butts Ticket Systems (BTS). BTS is a comprehensive on-street and off-street parking solutions provider based in Cochranville, PA.

Comprehensive Parking Enforcement and Ticket Processing Software Platform

The Oxford implementation includes Park Loyalty’s complete suite of parking violations management software—Enforce Pro, Process Pro, and Permit Pro—providing the Borough with a fully integrated platform that supports every stage of parking operations. The system covers enforcement, citation issuance, back-office ticket processing, and digital permitting, offering Oxford a streamlined and modern approach to managing its parking program.

With this deployment, Oxford gains the operational advantages of automation, real-time data sharing, and configurable tools tailored to the needs of municipalities of all sizes. By using the full Pro Solutions Platform, the Borough can improve enforcement consistency, enhance the customer experience for residents and visitors, and better manage its curbside assets.

Seamless Integration for Data Accuracy and Operational Efficiency

Additionally, Park Loyalty’s integrations with ParkMobile and Flowbird for mobile and parking kiosk payments play a vital role in providing key services and maintaining data integrity across the Borough’s entire parking ecosystem. These integrations ensure that payment data from mobile payments and pay stations flows directly into the enforcement platform, creating greater efficiencies and enforcement accuracy.

This successful launch reinforces the value of customizable, future-ready solutions in local government and highlights the impact of Park Loyalty’s strategic collaborations. As more cities and towns in the Philadelphia metro area adopt the Pro Solutions Platform, Park Loyalty continues to demonstrate its commitment to delivering innovation, efficiency, and reliability to parking professionals across the region.

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Enforcement Management Modernized in Atlantic Beach, SC with Park Loyalty

An Upgraded Approach to Enforcement Begins—Welcome to Park Loyalty, Atlantic Beach.

Park Loyalty is proud to announce that the Town of Atlantic Beach, South Carolina has implemented the Enforce Pro and Process Pro systems to streamline its parking violations and enforcement management operations. The project was led by Pivot Parking, the Town’s operating partner.

A Coastal Town with Unique Operational Demands

Located along a scenic stretch of the Grand Strand, just north of Myrtle Beach, Atlantic Beach is a compact coastal community with deep historical roots and a strong sense of identity. Its small geographic footprint sees a significant increase in traffic during tourist season and special events. This surge places unique demands on public infrastructure, including the need for effective parking enforcement that ensures fairness, safety, and access for both residents and visitors.

Managing Seasonal Surges with Smarter Enforcement

Enforcement plays a critical role in managing high-volume parking demand, especially in areas like Atlantic Beach where space is limited and demand spikes at predictable intervals. An organized, consistent program helps maintain order, prevents congestion, and supports compliance—without placing unnecessary burden on local staff or creating friction with the public.

A Fully Integrated Solution for Parking Operations

By adopting Park Loyalty’s Enforce Pro and Process Pro solutions, the Town gains a modern, fully integrated platform that manages the entire parking citation lifecycle. From field enforcement and citation issuance to processing, payments, and appeals, the system simplifies operations and supports a transparent, community-focused approach to enforcement. The solution also includes seamless integration with TEZ Technology, making the experience more convenient for users and easier to manage for staff.

Supporting Community Growth Through Scalable Enforcement Management

This deployment reflects Atlantic Beach’s commitment to thoughtful, scalable infrastructure improvements that support its growth while preserving its unique character. Park Loyalty is honored to support that vision with technology designed to make everyday operations more efficient and responsive.

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Aerial View of Oceanana Pier in Atlantic Beach, North Carolina
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Atlantic Beach, NC Starts Tourist Season with Park Loyalty Parking Management Solutions

Smarter Parking for a Stress-Free Tourist Season.

As Atlantic Beach, NC, prepares for its busy tourist season, the town is taking proactive steps to update its parking management strategy to ensure a seamless experience for visitors and residents. Known for its beautiful beaches, the iconic Oceanana Fishing Pier, and popular summer festivals, Atlantic Beach sees a major increase in vehicle traffic each year. To handle the seasonal surge efficiently, the town has implemented Park Loyalty’s cutting-edge Pro Solutions parking management software—Enforce Pro, Process Pro, and Permit Pro—partnering with Pivot Parking and TEZ Parking to create a highly efficient parking ecosystem.

Optimized Parking Enforcement with Advanced Enforcement Management Software

Traditional parking management systems often struggle to handle high-demand periods, leading to inefficiencies and frustration. Enforce Pro, a powerful enforcement management software, streamlines operations with an intuitive interface featuring advanced license plate recognition (LPR), mobile ticketing, and real-time dashboards. Whether managing routine enforcement or addressing peak-season violations, this robust parking management software ensures an effective and efficient violation management process.

Streamlined Citation Processing and Digital Permitting

Process Pro enhances efficiency by streamlining the entire lifecycle of parking violations, from ticket issuance to resolution. With automated workflows and scalable functionality, it supports citation volumes of any range, for any type of parking operation. This ensures that Atlantic Beach can handle its seasonal demand with ease.

Permit Pro further modernizes parking management by eliminating physical permits such as hangtags and stickers. With its user-friendly self-service portal, residents and visitors can apply and pay for their seasonal parking passes online in a quick and easy self-service process.

Integrated Technology for a Better Experience

The launch also includes an integration with TEZ’s TEZPARK solution, allowing visitors to pay for parking quickly and conveniently from their phones. This, combined with the expertise of Pivot Parking in managing day-to-day operations, creates a frictionless parking experience for everyone.

A computer screen and phone showing the motorist self-service portals

 

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Surf City Enhances Parking Management with Park Loyalty’s Integrated Pro Solutions

Park Loyalty’s Parking Management Software Powers Surf City’s Parking Operation.

New initiative aims to streamline parking operations and bolster emergency preparedness in this coastal community.

Surf City, NC, a picturesque town nestled on Topsail Island, has long been a haven for beachgoers and tourists seeking its pristine shores and local charm. However, the influx of visitors, especially during peak seasons, has presented challenges in managing limited parking resources. In response, Surf City has partnered with Park Loyalty to implement a comprehensive parking management system, integrating Enforce Pro, Process Pro, and Permit Pro, to enhance both resident and visitor experiences.

Addressing Parking Challenges in a Growing Coastal Town

As Surf City continues to attract more visitors each year, the demand for parking has surged, leading to congestion and enforcement challenges. To further refine parking operations, Surf City has collaborated with Park Loyalty to introduce advanced tools to streamline enforcement, processing, and permitting processes.

Enhancing Emergency Preparedness with Custom Hurricane Re-Entry Permits

Beyond daily parking management, Surf City faces the recurring threat of hurricanes, necessitating efficient re-entry protocols post-evacuation. Recognizing this critical need, Park Loyalty’s Permit Pro system includes custom hurricane re-entry permits, ensuring that first responders, essential personnel, and residents can return safely and systematically after a storm. This initiative aligns with Surf City’s ongoing efforts to improve emergency preparedness and public safety.

Collaborative Efforts Driving Success

The successful deployment of these integrated solutions results from the collaborative efforts of key partners. Pivot Parking played a pivotal role in leading the initiative, bringing expertise in parking management tailored to Surf City. Additionally, TEZ Parking served as the technology integration partner, ensuring seamless implementation of the new systems.

Looking Ahead: A Commitment to Continuous Improvement

Surf City’s partnership with Pivot, Park Loyalty and TEZ Parking signifies a proactive approach to modernizing municipal services, reflecting a commitment to continuous improvement. By adopting these integrated solutions, Surf City aims to provide a more organized and enjoyable environment for all who frequent its shores.

As Surf City navigates the complexities of growth and environmental challenges, the collaboration with Park Loyalty and its partners stands as a testament to the town’s dedication to innovation and community well-being.

Surf City Citation and Permit Motorist Portals shown on monitor and phone

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