Archive for category: News

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Borough of Oxford, PA Launches Parking Violations Management Software

Full Deployment Includes Enforcement, Ticket Processing, and Permitting Tools.

The Borough of Oxford, Pennsylvania has officially launched Park Loyalty’s Pro Solutions Platform. This marks an important milestone in the company’s growing presence across the greater Philadelphia region and Pennsylvania at large. This deployment continues the momentum behind Park Loyalty’s ongoing expansion and deepening partnership with Butts Ticket Systems (BTS). BTS is a comprehensive on-street and off-street parking solutions provider based in Cochranville, PA.

Comprehensive Parking Enforcement and Ticket Processing Software Platform

The Oxford implementation includes Park Loyalty’s complete suite of parking violations management software—Enforce Pro, Process Pro, and Permit Pro—providing the Borough with a fully integrated platform that supports every stage of parking operations. The system covers enforcement, citation issuance, back-office ticket processing, and digital permitting, offering Oxford a streamlined and modern approach to managing its parking program.

With this deployment, Oxford gains the operational advantages of automation, real-time data sharing, and configurable tools tailored to the needs of municipalities of all sizes. By using the full Pro Solutions Platform, the Borough can improve enforcement consistency, enhance the customer experience for residents and visitors, and better manage its curbside assets.

Seamless Integration for Data Accuracy and Operational Efficiency

Additionally, Park Loyalty’s integrations with ParkMobile and Flowbird for mobile and parking kiosk payments play a vital role in providing key services and maintaining data integrity across the Borough’s entire parking ecosystem. These integrations ensure that payment data from mobile payments and pay stations flows directly into the enforcement platform, creating greater efficiencies and enforcement accuracy.

This successful launch reinforces the value of customizable, future-ready solutions in local government and highlights the impact of Park Loyalty’s strategic collaborations. As more cities and towns in the Philadelphia metro area adopt the Pro Solutions Platform, Park Loyalty continues to demonstrate its commitment to delivering innovation, efficiency, and reliability to parking professionals across the region.

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Enforcement Management Modernized in Atlantic Beach, SC with Park Loyalty

An Upgraded Approach to Enforcement Begins—Welcome to Park Loyalty, Atlantic Beach.

Park Loyalty is proud to announce that the Town of Atlantic Beach, South Carolina has implemented the Enforce Pro and Process Pro systems to streamline its parking violations and enforcement management operations. The project was led by Pivot Parking, the Town’s operating partner.

A Coastal Town with Unique Operational Demands

Located along a scenic stretch of the Grand Strand, just north of Myrtle Beach, Atlantic Beach is a compact coastal community with deep historical roots and a strong sense of identity. Its small geographic footprint sees a significant increase in traffic during tourist season and special events. This surge places unique demands on public infrastructure, including the need for effective parking enforcement that ensures fairness, safety, and access for both residents and visitors.

Managing Seasonal Surges with Smarter Enforcement

Enforcement plays a critical role in managing high-volume parking demand, especially in areas like Atlantic Beach where space is limited and demand spikes at predictable intervals. An organized, consistent program helps maintain order, prevents congestion, and supports compliance—without placing unnecessary burden on local staff or creating friction with the public.

A Fully Integrated Solution for Parking Operations

By adopting Park Loyalty’s Enforce Pro and Process Pro solutions, the Town gains a modern, fully integrated platform that manages the entire parking citation lifecycle. From field enforcement and citation issuance to processing, payments, and appeals, the system simplifies operations and supports a transparent, community-focused approach to enforcement. The solution also includes seamless integration with TEZ Technology, making the experience more convenient for users and easier to manage for staff.

Supporting Community Growth Through Scalable Enforcement Management

This deployment reflects Atlantic Beach’s commitment to thoughtful, scalable infrastructure improvements that support its growth while preserving its unique character. Park Loyalty is honored to support that vision with technology designed to make everyday operations more efficient and responsive.

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Aerial View of Oceanana Pier in Atlantic Beach, North Carolina
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Atlantic Beach, NC Starts Tourist Season with Park Loyalty Parking Management Solutions

Smarter Parking for a Stress-Free Tourist Season.

As Atlantic Beach, NC, prepares for its busy tourist season, the town is taking proactive steps to update its parking management strategy to ensure a seamless experience for visitors and residents. Known for its beautiful beaches, the iconic Oceanana Fishing Pier, and popular summer festivals, Atlantic Beach sees a major increase in vehicle traffic each year. To handle the seasonal surge efficiently, the town has implemented Park Loyalty’s cutting-edge Pro Solutions parking management software—Enforce Pro, Process Pro, and Permit Pro—partnering with Pivot Parking and TEZ Parking to create a highly efficient parking ecosystem.

Optimized Parking Enforcement with Advanced Enforcement Management Software

Traditional parking management systems often struggle to handle high-demand periods, leading to inefficiencies and frustration. Enforce Pro, a powerful enforcement management software, streamlines operations with an intuitive interface featuring advanced license plate recognition (LPR), mobile ticketing, and real-time dashboards. Whether managing routine enforcement or addressing peak-season violations, this robust parking management software ensures an effective and efficient violation management process.

Streamlined Citation Processing and Digital Permitting

Process Pro enhances efficiency by streamlining the entire lifecycle of parking violations, from ticket issuance to resolution. With automated workflows and scalable functionality, it supports citation volumes of any range, for any type of parking operation. This ensures that Atlantic Beach can handle its seasonal demand with ease.

Permit Pro further modernizes parking management by eliminating physical permits such as hangtags and stickers. With its user-friendly self-service portal, residents and visitors can apply and pay for their seasonal parking passes online in a quick and easy self-service process.

Integrated Technology for a Better Experience

The launch also includes an integration with TEZ’s TEZPARK solution, allowing visitors to pay for parking quickly and conveniently from their phones. This, combined with the expertise of Pivot Parking in managing day-to-day operations, creates a frictionless parking experience for everyone.

A computer screen and phone showing the motorist self-service portals

 

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Surf City Enhances Parking Management with Park Loyalty’s Integrated Pro Solutions

Park Loyalty’s Parking Management Software Powers Surf City’s Parking Operation.

New initiative aims to streamline parking operations and bolster emergency preparedness in this coastal community.

Surf City, NC, a picturesque town nestled on Topsail Island, has long been a haven for beachgoers and tourists seeking its pristine shores and local charm. However, the influx of visitors, especially during peak seasons, has presented challenges in managing limited parking resources. In response, Surf City has partnered with Park Loyalty to implement a comprehensive parking management system, integrating Enforce Pro, Process Pro, and Permit Pro, to enhance both resident and visitor experiences.

Addressing Parking Challenges in a Growing Coastal Town

As Surf City continues to attract more visitors each year, the demand for parking has surged, leading to congestion and enforcement challenges. To further refine parking operations, Surf City has collaborated with Park Loyalty to introduce advanced tools to streamline enforcement, processing, and permitting processes.

Enhancing Emergency Preparedness with Custom Hurricane Re-Entry Permits

Beyond daily parking management, Surf City faces the recurring threat of hurricanes, necessitating efficient re-entry protocols post-evacuation. Recognizing this critical need, Park Loyalty’s Permit Pro system includes custom hurricane re-entry permits, ensuring that first responders, essential personnel, and residents can return safely and systematically after a storm. This initiative aligns with Surf City’s ongoing efforts to improve emergency preparedness and public safety.

Collaborative Efforts Driving Success

The successful deployment of these integrated solutions results from the collaborative efforts of key partners. Pivot Parking played a pivotal role in leading the initiative, bringing expertise in parking management tailored to Surf City. Additionally, TEZ Parking served as the technology integration partner, ensuring seamless implementation of the new systems.

Looking Ahead: A Commitment to Continuous Improvement

Surf City’s partnership with Pivot, Park Loyalty and TEZ Parking signifies a proactive approach to modernizing municipal services, reflecting a commitment to continuous improvement. By adopting these integrated solutions, Surf City aims to provide a more organized and enjoyable environment for all who frequent its shores.

As Surf City navigates the complexities of growth and environmental challenges, the collaboration with Park Loyalty and its partners stands as a testament to the town’s dedication to innovation and community well-being.

Surf City Citation and Permit Motorist Portals shown on monitor and phone

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Hilton Head Adopts Park Loyalty Parking Enforcement to Enhance Customer Service

Hilton Head partners with Park Loyalty to improve parking management.

New initiative aims to promote positive parking behaviors and ensure equitable access to popular island destinations.

Hilton Head Island, South Carolina, renowned for its pristine beaches and vibrant cultural scene, has partnered with Park Loyalty to introduce a progressive parking enforcement system, including Enforce Pro and Process Pro, designed to improve the visitor experience and promote equitable access to the island’s attractions.

Addressing Parking Challenges

As a popular island destination with limited parking space, Hilton Head faces unique challenges in accommodating residents and the influx of visitors to its beaches, landmarks, and other attractions. To address these challenges and enhance customer service, the Town has implemented a progressive rate engine developed by Park Loyalty. This system is designed to encourage positive parking behaviors and ensure a fair and transparent parking environment for all.

Progressive Rate Structure for Parking Violations

The newly implemented system introduces a tiered fine structure for parking violations within a one-year period:

  • First Offense: A $50 fine
  • Second Offense: A $100 fine
  • Third Offense: A $250 fine
  • Fourth Offense: A $500 fine

This escalating fine structure aims to promote greater compliance with parking regulations and foster a fair parking environment for all.

Collaboration with Oobeo

The successful implementation of this system included a collaborative effort with technology

integration partner, Oobeo. Their expertise played a pivotal role in tailoring the system to meet the unique needs of Hilton Head Island, ensuring a seamless and effective solution to the island’s parking challenges.

Hilton Head’s Commitment to Visitor Experience and Fair Parking

This initiative underscores Hilton Head Island’s commitment to enhancing the visitor experience while maintaining equitable access to its renowned attractions. By implementing a progressive parking enforcement system, the Town aims to promote positive parking behaviors, improve customer service, and uphold the island’s reputation as a premier destination for residents and visitors alike.

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Chattanooga Expands Parking Management with Park Loyalty

A strategic partnership drives smarter parking solutions in the Scenic City.

Chattanooga, TN—known as the “Scenic City” for its breathtaking mountains, rivers, and outdoor recreation—isn’t just a destination for adventure seekers. It’s also a city committed to innovation, leveraging technology to improve public services. We’ve been proud to partner with the Chattanooga Parking Authority for years, and we’re excited to support their continued expansion with Park Loyalty’s integrated parking management software solutions.

From Enforcement Management Software to a Fully Integrated Ecosystem

Chattanooga first adopted Enforce Pro, a leading enforcement management software, to modernize parking enforcement. Since its launch, Enforce Pro has streamlined operations, boosting efficiency and compliance. But that was just the beginning—Chattanooga has now expanded to the full Park Loyalty platform without any system conversion downtime. Parking violations, permits, and meter reservations have been transitioned seamlessly, with no disruption to motorists. With the addition of Process Pro and Permit Pro, the City is now building a fully integrated parking management ecosystem that enhances enforcement, streamlines violation processing, and improves public access to permits and reservations.

Optimizing Violation Processing with Process Pro

With Process Pro, Chattanooga strengthens violation records management, ensuring smoother workflows and more effective case tracking. This ticket processing software automates citation handling, streamlining tasks such as payment processing, DMV data management, noticing, sanctions, and adjudication. While Process Pro strengthens the back-end citation management process, Chattanooga also sought to enhance both its operations and the public’s experience with parking permits. That’s where Permit Pro comes in, offering a seamless and user-friendly solution for permit applications and renewals.

Enhancing Public Access with Permit ProPermit parking management app for municipal parking

Permit Pro seamlessly integrates with Enforce Pro and Process Pro to manage the full digital permitting lifecycle. Its public-facing portal allows residents to apply for permits, make payments, renew accounts, and reserve metered spaces—all while ensuring compliance with city policies. With enforcement and permitting now fully integrated, Chattanooga is creating a parking system that works seamlessly for both administrators and the public. This unified approach reflects their commitment to smart parking solutions that eliminate manual processing and improving user experience.

A Unified Parking System for Chattanooga’s Future

Chattanooga’s commitment to smart parking solutions highlights the power of an integrated ecosystem. By combining enforcement, permitting, and reservations within a single platform, the city is improving accessibility, efficiency, and the overall parking experience. We’re proud to continue supporting their vision for a smarter, more connected urban infrastructure.

 

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Easton Town Center

Advanced Enforcement Management Software Transforms Parking at Easton Town Center

Easton Town Center Enhances Customer Experience with Enforcement Management Software and Integrated Technologies

Easton Town Center in Columbus, Ohio, is improving its parking experience with advanced Enforcement Management Software.

The tailored solution, combined with integrated technologies, streamlines customer service, traffic flow, and accessibility, benefiting both shoppers and businesses alike.

At Easton Town Center, parking is more than just a space—it’s the first impression customers receive when visiting. To improve this experience, Easton Town Center deployed Park Loyalty’s advanced Enforcement Management Software, including Enforce Pro and Process Pro. This solution streamlines violations management, ensuring a seamless process for both customers and property managers.

Effective parking isn’t just about traffic flow and accessibility—it’s about supporting the businesses within the center. When parking is difficult, customers are less likely to visit or may leave frustrated, which directly impacts foot traffic and sales. With this in mind, Easton Town Center turned to Park Loyalty, Flowbird, ParkMobile, and Survision to create a fully integrated parking ecosystem.

By incorporating Flowbird’s pay stations, ParkMobile’s mobile payments, and Survision’s license plate recognition technology, Easton Town Center ensures a smooth, efficient parking experience that benefits both customers and businesses. These innovations simplify violations management and enhance customer satisfaction, ultimately driving success for the shopping center.

A special thanks to Flowbird for leading the project and aligning the right technologies and partners to make it all happen.

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Volusia County, Florida

Volusia County Enhances Parking Operations with Automated Enforcement

Streamlining parking management across high-traffic beach lots with an advanced omnichannel solution

Volusia County implemented an automated parking enforcement system powered by Enforce Pro and Process Pro to handle increasing visitor traffic efficiently.

Volusia County, known for its picturesque beach communities, attracts visitors from far and wide to enjoy its sun, sand, and surf. Managing high traffic volumes across multiple beach parking lots required a modern solution capable of handling enforcement efficiently while improving the overall parking experience.

To meet this need, Park Loyalty deployed an omnichannel violations management platform powered by Enforce Pro and Process Pro. By integrating fixed license plate recognition (LPR) technology and a centralized violation engine, this solution enabled the complete automation of enforcement operations.

Key Achievements of the Deployment:

✅ A frictionless parking experience for both motorists and the County parking operation
✅ Seamless LPR and violation engine integrations supporting fully automated parking violations
✅ An omnichannel platform enabling enforcement through on-foot, vehicle-mounted, and fixed-LPR methods

The result is a streamlined approach to parking management that reduces resource strain on the County while maintaining effective enforcement across high-traffic lots. By supporting multiple enforcement methods within a single platform, the County has positioned itself for long-term operational success.

On this project, we partnered with RISETEK Global and PCI Municipal Services to deliver a smooth and successful deployment, setting a new benchmark for efficient, scalable parking operations.

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A Look Back at 2024 with Park Loyalty graphic

A Look Back at 2024 with Park Loyalty

Reflecting on our milestones and the momentum driving the future of parking and mobility

As 2024 comes to a close, we take this time to reflect with gratitude—on the progress we’ve made, the trust of our customers, the dedication of our team, and the collaborative partnerships that have supported us. It’s a season to appreciate not just milestones but the collective efforts driving innovation and positive change.

We’ve made significant strides as a team this year and are grateful for the opportunity to contribute to the ever-evolving parking industry. 2024 brought a wave of innovation, helping our customers conquer the ongoing, and changing challenges faced in parking and mobility. As we look ahead to 2025, we’re excited to continue to learn and grow.

This year’s milestones reflect the collective efforts of everyone we work with:

  • With a footprint now spanning 22 states, we’re improving violations management in innovative ways for parking operations of all sizes.
  • Our platform was used to enforce over 2 million parking violations, helping our customers achieve their curb management objectives.
  • We helped many of our customers deploy in under 30 days. (that’s record fast!)
  • Our customers issue citations in an average of just 45 seconds.
  • We expanded our network to over 40 strategic integration partners, with more on the horizon.

While these numbers certainly tell a story, the most meaningful moments for us this year were the relationships, experiences, and lessons that shaped our journey. These accomplishments wouldn’t have been possible without the trust of our customers, the dedication of our team, and the collaboration of our partners. Thank you for being part of this journey—we look forward to what we can achieve together in the year ahead.

Here’s to a 2025 filled with new opportunities!

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Thank you, Charleston, South Carolina

Charleston, SC Expands on Successful Partnership with Park Loyalty

From Single Solution to Full Ecosystem: Charleston Embraces Complete Violations Management

Charleston, SC, has transformed its parking operations in under a year, evolving from a single-solution deployment to the full Park Loyalty platform. The now unified ecosystem has helped to enhance city services, enabling Charleston to deliver the best possible parking experience for the community.

Charleston, SC, known for its historic charm and vibrant culture, has taken a major step forward in modernizing its parking operations. Earlier this year, the city implemented Enforce Pro to streamline parking enforcement, supporting their issuance of over 100,000 parking violations. Now, Charleston has expanded its Park Loyalty implementation to include Process Pro and Permit Pro, achieving a comprehensive parking management ecosystem—all within less than a year.

We are honored to collaborate with Charleston on this journey and thank them for their trust and continued partnership. Trusted relationships like these are essential to what powers innovative parking systems, where collaboration drives operational efficiency. By leveraging a unified ecosystem, Charleston is enhancing compliance, improving customer service, and providing a fair and accessible parking program that benefits residents, visitors, and the local economy.

From managing enforcement to processing violations and issuing permits, the city’s adoption of the full Park Loyalty platform ensures a seamless parking experience. Charleston sets a strong example of innovation, blending tradition with modern technology to serve its growing community.

We look forward to supporting Charleston’s ongoing efforts to improve city services and the parking experience in one of America’s most beloved cities.

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